crickexch Privacy Policy

Scope and Purpose of Data Collection

crickexch collects the necessary personal information with the aim of building a safe and trustworthy relationship with you. We may collect the following types of information:

1.1 Identity Information

• Full name, date of birth, and national identity card details
• Email address and residential address
• Mobile number (for account verification purposes only)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for transaction processing purposes only)
• Deposit and withdrawal history

1.3 Technical Information

• IP address, browser type, and operating system
• Login time, session duration, and gaming activity logs
• Data obtained from cookies and similar tracking technologies

The primary purposes for collecting this information are account verification, transaction processing, customer support, ensuring platform security, and complying with applicable laws.

How Your Information Is Used

crickexch uses the personal information you provide for the following purposes:

• Account Management: To ensure registration, login, and account security.
• Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
• Customer Support: To help resolve your issues through 24/7 live chat.
• Responsible Gaming: To monitor gaming behavior and apply assistance or restrictions where needed.
• Compliance: To meet applicable legal obligations and prevent fraud.
• Platform Improvement: To analyze user experience and improve service quality.

Data Storage and Security

crickexch has adopted industry-standard technical and organizational measures to protect your personal information:

3.1 Technical Security

• SSL/TLS encryption technology is used for all data transfers.
• Sensitive information is stored with AES-256 encryption.
• Firewalls and intrusion detection systems are active to prevent unauthorized access.
• Regular security audits and penetration testing are conducted.

3.2 Organizational Security

• Only authorized personnel have access to your personal information.
• All staff are bound by strict confidentiality agreements.
• Regular staff training and awareness programs are conducted.

Data retention period: Your information is retained while your account is active and, after closure, for the period required by legal obligations.

Sharing Information with Third Parties

crickexch does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Authorized service providers for completing the KYC (Know Your Customer) process.
• Legal Authorities: Where required to comply with legal obligations or court orders.
• Fraud Prevention: Relevant investigative agencies for preventing money laundering and fraud.

Before sharing information with any third-party service provider, a strict data processing agreement is executed with them.

Cookies and Tracking Technologies

The crickexch website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — login sessions, security tokens.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Collect anonymous statistics for reviewing and improving platform usage.

5.2 Cookie Controls

Non-essential cookies can be disabled through your browser settings. However, this may limit some features of the platform.

Your Rights and Controls

You have the following rights regarding your personal information:

• Access: The right to request a copy of the information crickexch holds about you.
• Correction: The right to request correction of inaccurate or incomplete information.
• Deletion: The right to request deletion of your information in certain circumstances (subject to legal obligations).
• Restrict Processing: A request to limit the processing of your information in certain cases.
• Object: The right to object to the use of your information for marketing purposes.
• Portability: The right to receive your information in a structured format.

To exercise any of the above rights, contact us at [email protected] or notify our support team via live chat.

Protection of Minors

crickexch is operated for those aged 21 and above only. We do not knowingly or intentionally collect any personal information from minors.

An age verification process must be completed at the time of registration. If we learn that a minor has registered on our platform, that account will be suspended immediately and the associated information will be deleted.

International Transfer of Information

To provide crickexch services, your information may be processed and stored on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures exist in the recipient country.
• Lawful methods are followed for data transfers.
• Transferred information is protected to the same standards described in this Policy.

Policy Changes and Updates

crickexch reserves the right to amend this privacy policy from time to time. If any significant changes are made:

• The policy update date on this page will change.
• For important changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We therefore recommend that you review this page regularly.

Responsible Gaming and Data Protection

crickexch takes responsible gaming very seriously. Using information about your gaming behavior, we:

• Identify problematic gaming patterns and take necessary action.
• Help enforce self-imposed limits.
• Can temporarily suspend or permanently close your account at your request.

To learn more about responsible gaming, visit our Responsible Gaming page.